资讯中心/跨境活动
退货政策说明
一、成人用品退货政策
1. Return Policy for Adult Products
鉴于成人用品的特殊性,多数平台对该类商品设置了严格的退货限制。
Due to the sensitive nature of adult products, most platforms impose strict return restrictions.TEMU平台:对“成人娃娃”和“成人倒膜”两个类目明确禁止退货,因此基本无售后。
On the TEMU platform, items in the "Adult Doll" and "Adult Mold" categories are strictly non-returnable, resulting in virtually no after-sales handling.其他平台(如速卖通、Shopee等):对成人用品退货门槛极高,通常仅接受产品质量问题的退货申请。
Other platforms like AliExpress and Shopee also enforce strict return policies for adult products, generally only allowing returns for quality-related issues.
✅ 因此,该品类商家通常可大大减少退货成本。
As a result, sellers in this category can significantly reduce their return-related costs.
二、轮椅退货政策
2. Return Policy for Wheelchairs
若退货原因为产品本身问题(如损坏、缺件、功能异常),需由分销商提供凭证(如照片/视频),由供应商承担全部费用。
If the return is due to product issues (e.g., defects, missing parts, malfunction), the distributor must provide proof (e.g., photos or videos), and the supplier will bear all associated return costs.若为非产品问题导致的退货(如客户误购、无理由退货),则相关退件费用由分销商承担。
If the return is for non-product reasons (e.g., mistaken purchase, buyer’s remorse), the distributor shall be responsible for all return-related expenses.